Terms & Conditions

We do not offer refunds as in accordance with policies stated on our FAQ page. 

           The Monthly Burn does not offer refunds. When purchasing a Monthly Burn subscription you are agreeing to purchase a box containing surprise scented candles; meaning scents that you have no previous knowledge of and that you may or may not have anticipated. Month-to-month subscriptions can stop at any time and we discontinue charging you, however, because 3 & 6 month subscriptions are prepaid, you will have been charged in full. 

If you don’t receive your box, please contact us within 10 days of the shipping date. Please contact The Monthly Burn immediately, and we will try our best to locate and replace it.  The Monthly Burn is not responsible for locating or replacing missing boxes if notified more than 10 days after shipping date. If your box arrives with damaged items, please contact us within 2 days of receiving the box and we will do our best to replace the damaged items. The Monthly Burn is unable to replace your damaged items if notified after 2 days of receiving your box. Please note, The Monthly Burn requires photographic evidence of the damage and may require you to return the damaged item(s).The use of this website is subject to the following terms of use and the conditions of our Privacy Policy. By visiting this website you are acknowledging that you have read, understood and agree to these. We may update these policies from time to time and it is your responsibility to check for updates. 

We are an artisan candle subscription service. Every month, we send our subscribers a unique and exceptional box with uniquley scented, hand poured soy candles. 

Delivery shall be made in accordance with our shipping policy in effect on the date of shipment. Delivery dates provided are estimates only. We will make reasonable efforts to deliver in accordance with such dates. Goods shall be packaged according to generally accepted best practices for shipping candles. We only ship in the United States.

Subscribers will receive all candle products as promised. Although we are not liable for candle melting that may take place in hot environments, we will do our best to resolve these types of situations. 

All payments will be processed via Stripe. We have NO access to your payment information. All liability of secure checkout rests with Stripe; known for their best-in-class payment security for e-commerce.If you sign up for the monthly subscription plan, you will be billed on the monthly anniversary of your first payment. These are payments are automatically renewing. You can cancel at any time. If you cancel after you have been billed, you will still receive the given month’s shipment.All other subscription packages are paid up front one time but are auto-renewing. You may log in to you account and change your subscription status to non-renewing at anytime. However, The Monthly Burn will not provide a refund, either partial or full, for ANY term subscriptions.

We respect the intellectual property rights of others. We will review all claims that we receive of copyright infringement. If we deem that any content is in violation of applicable laws, we will remove it.Please notify us at hello@themonthlyburn.com

This website is based in the United States of America. You are solely responsible for ensuring compliance with local laws. We reserve the right, at our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Website, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Website at any time without prior notice or liability.We capture user information in accordance with policies stated in our Privacy Policy. This document was last updated on October, 12th 2016.